Support Plans
Cost effective support options enabling you to have peace of mind in your
BindTuning product investment.
| Software Assurance | Basic Support | Gold Support | Premier Support | |
|---|---|---|---|---|
| Access to all new releases and updates | ||||
| Bugs reporting | ||||
| Online / email support | ||||
| Custom code adjustments | ||||
| Phone Support | Outbound | Inbound | ||
| Support Hours | 8x5 | 12x5 | 24x7 | |
| SLA | Next Business Day | 8h / Next Business Day | 4h | |
| # Tickets per month | 2 | 4 | Negotiated | |
| # Users submitting tickets | 1 | 4 | Negotiated | |
| Billing period | Annual | Annual | Negotiated | |
| < 500 seats | Included | $600 /yr | $1,200 /yr | Negotiated |
| < 10,000 seats | Included | $1,200 /yr | $3,000 /yr | Negotiated |
Software Assurance
Entitles your organization to product updates, patches and new releases, as well as access to opening support threads for immediate assistance on product bugs. Included for 2 months in one-time purchases, continuously in subscriptions.
Basic Support
Basic Support entitles your business a cost effective support in the areas of installation, configuration and technical troubleshooting. Our email helpdesk answers functionality questions from both technical and business users. Recommended on all subscription purchases.
Gold Support
Gold Support entitles your enterprise-level organization support in the areas of installation, configuration and technical troubleshooting, as well as minor custom code creation. Email and phone channels are available to answer technical and business questions.
Premier Support
Premier Support gives customers true enterprise-ready support service, providing the highest priority. Included in this package is 24x7 international support, online chat, live troubleshooting calls and 4-hour response times for critical line of business issues. SLA-based support option, is negotiated based on client needs and requirements.
